The technology-enabled opportunities coming to law enforcement agencies are remarkable. Thanks to growing 5G networks and artificial intelligence, police are making greater use of virtual reality-based training, automated surveillance and license plate readers, gunshot detection systems, and drones for surveillance, search and rescue. In the not-so-distant future, we could potentially see driverless patrol cars and smart uniforms.
No doubt, these tools will give officers better training and insights into potentially fraught situations. They will make decisions and documentation easier and more objective. But, for these advancements to serve the force well requires a well-run back office.